Customer payment plans - Fifo Capital

Fifo Capital- Backing Business Success?

Smart finance and fast action is essential, but it’s only part of the picture.
For the best outcome for your business finance needs, make the most of our complimentary one-on-one expertise.
We’re not a call centre and we don’t live by checklists. We’re in the business of backing business success with 360 degree thinking for small and medium business finance needs.

Fast, flexible product range

Designed for speed of response and flexibility, and supported by a comprehensive understanding of the security challenges businesses encounter throughout various stages of development and maturity, our finance solutions are designed for finance needs between one and 12 months.

Invoice Finance
Suitable for clients requiring assistance for ad hoc cash flow challenges that demand fulfilment within 24 to 48 hours. No fixed term contracts; secured by the value of the invoice/s; and for finance periods between one and three months. Click here for our Invoice Finance Solution Guide.

Business Loans
Suitable for clients who have a growth or operational need that requires a capital boost for a period of three to 12 months. Typically, a client has reached their traditional security limit with their bank and is seeking alternative options. Through analysis of business-performance, we identify a complement of security that appropriately services the finance required. Click here for our Business Loan Product Guide.

Payment Plans
Suitable for clients who either provide large one-off services or products to clients, or who want to attract new clients through cash-flow-friendly payment options. Fifo Capital payments plans enable a client to offer their customers a payment schedule for between three and 12 months. Click here for our Payments Plan Solution Guide.

We also provide:

Foreign Exchange
Fifo Capital partners with leading international payments specialists HiFX to provide clients with a simple, secure way to send and receive international payments at preferential foreign exchange rates. Services include: Exchange Contracts; Spot and Forward; Multi-Currency Accounts; Market Orders and Currency Options. Click here to find out more.

Expert consultancy

With over 10 years supporting businesses, we know the value of expert, one-on-one consultancy. While new technology has spurred the advent of finance-online, we’re committed to pairing clients with a finance expert. Of course, we’ve embraced technology to hasten our processes and response times, and to continually enhance the experience for our clients. But the complexities of business finance, do and will continue to, require one-on-one interaction with an expert to achieve the best result, specific to the client’s needs. The value is in the results.

Privacy Policy

Fifo Capital Australia Pty Ltd (ACN 121 427 183) and the other companies referred to below in the definition of “we”.

This document sets out our policy on the management of personal information which we have about individuals. Those individuals include clients to whom we may provide or may have provided a facility, guarantors of both individual and company clients and individuals who may provide a guarantee and individuals who are or become customers of our clients.

Our privacy assurance to you

Your privacy has always been important to us. As our client, or someone in a business relationship with our client, we respect your right to be aware of who has information about you, what they are doing with it and why, and who else they are sharing it with. We have adopted a privacy compliance culture that cements this relationship with you. Its foundation is the Privacy Act 1988 (as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012), the Privacy Regulation 2013 and the Credit Reporting Privacy Code. This privacy policy is the APP privacy policy which we must have in accordance with Australian Privacy Principle 1.3 and incorporates our credit reporting policy which we must have in accordance with section 21B(3) of the Privacy Act 1988.

Overview

This privacy policy explains how we manage personal information which is not credit information or credit eligibility information. In particular it explains, in relation to that personal information:

the kinds of personal information we collect and hold;
how we collect the personal information;
the purposes for which we collect, hold, use and disclose the personal information;
how an individual may access personal information about the individual that we hold and seek the correction of that information;
how an individual may complain about a breach of the Australian Privacy Principles and the Credit Reporting Privacy Code and how we may deal with the complaint; and
whether we are likely to disclose the personal information to overseas recipients and the countries where those recipients are likely to be located.

This privacy policy also explains how we manage credit information and credit eligibility information. In particular it explains, in relation to that information:

the kinds of credit information we collect and hold and how we collect and hold that information;
the kinds of credit eligibility information we hold and how we hold that information;
the kinds of CP derived information that we usually derive from credit reporting information disclosed to us by a credit reporting body under Division 2 of Part IIIA of the Privacy Act 1988;
the purpose for which we collect, hold, use and disclose credit information and credit eligibility information;
how an individual may access credit eligibility information about the individual that we hold;
how an individual may seek the correction of credit information or credit eligibility information about the individual that we hold;
how an individual may complain about our failure to comply with Division 3 of Part IIIA of the Privacy Act 1988 or the Credit Reporting Privacy Code;
how we will deal with the complaint; and
whether we are likely to disclose credit information or credit eligibility information to entities which do not have an Australian link and the countries where those recipients are likely to be located.

The kinds of personal information we collect and hold

We collect and hold credit information about individuals who are clients, guarantors, debtors and associates. This information includes:

identification information, such as the individual’s name, address and date of birth;
a statement that we have made an information request, that is we have sought information about the individual from a credit reporting body in connection with an application for commercial credit, for a credit guarantee purpose or for a securitisation related purpose;
the type of commercial credit and the amount of credit sought in an application that has been made by the individual and in connection with which we have made an information request;
court proceedings information about the individual, this is information about a judgment of an Australian court against the individual in proceedings (other than criminal proceedings) that relate to any credit that has been provided to, or applied for by, the individual; and
personal insolvency information about the individual, this is information that is entered or recorded in the National Personal Insolvency Index that relates to bankruptcy of the individual, a debt agreement proposal given by the individual, a personal insolvency agreement executed by the individual, a direction given (or an order made) under section 50 of the Bankruptcy Act 1966 that relates to the property of the individual or an authority signed under section 188 of that Act that relates to the property of the individual.

We obtain credit reporting information about individuals who are clients, guarantors, debtors and associates from credit reporting bodies. Credit reporting information includes:

the credit information outlined above but which relates to the individual’s dealings with other credit providers;
consumer credit liability information, default information, payment information, new arrangement information and publicly available information concerning consumer credit which the individual has obtained from other credit providers; and
credit worthiness information about the individual that credit reporting bodies derive from the above information. This could include credit scores, risk ratings and other evaluations.

We only obtain credit reporting information from credit reporting bodies to the extent we are entitled to obtain it under the Privacy Act 1988. We might, for example, need to obtain the individual’s prior authorisation.

We may disclose credit information (such as identification information) about an individual to a credit reporting body. The credit reporting body may include that information in the reports it provides to other credit providers.

We disclose credit information to the following credit reporting body:

Name: Veda Advantage Information Services and Solutions Limited
Website: www.veda.com.au
Mail: PO Box 964
NORTH SYDNEY NSW 2059

That credit reporting body is required to have a policy which explains how it will manage credit-related personal information. If an individual would like to read the policy of the credit reporting body he or she should visit the credit reporting body’s website and follow the “Privacy” links, or the individual can contact the credit reporting body direct for further information.

Our policy about the management of credit related personal information is contained in this privacy policy but if an individual would like to receive it as a separate document he or she can request a copy by contacting our Privacy Contact Officer at the address specified in paragraph 7 below.

An individual has the right to request that the credit reporting body exclude his or her credit reporting information from any permissible direct marketing activities we may ask it to perform.

The individual also has the right to request that the credit reporting body not use or disclose his or her credit reporting information if the individual believes that he or she has been, or is likely to be, the victim of fraud (for example, the individual suspects someone is using his or her identity details to apply for credit). The individual must contact the credit reporting body direct should this be the case.

The personal information, other than credit information and credit reporting information, we collect and hold varies depending on the person we are dealing with and the reason why we are dealing with them. We collect this general personal information from individuals who are clients, guarantors, debtors, associates, prospective employees, contractors, suppliers, brokers, introducers, merchants, agents, professional advisers, mercantile agents, mailing houses, call centre operators, archivers and service providers. This information will generally include the individual’s name and contact details. We will only collect sensitive information about an individual with the individual’s consent or when permissible under Australian law.

Under various laws we will be (or may be) authorised or required to collect personal information about an individual. These laws include the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, Personal Property Securities Act 2009, Corporations Act 2001, Autonomous Sanctions Act 2011, Income Tax Assessment Act 1997, Income Tax Assessment Act 1936, Income Tax Regulations 1936, Tax Administration Act 1953, Tax Administration Regulations 1976, A New Tax System (Goods and Services Tax) Act 1999 and the Australian Securities and Investments Commission Act 2001 as those laws are amended and includes any associated regulations.

How we collect personal information

We collect personal information, other than credit eligibility information, about individuals in a variety of ways. For example, we may obtain the information from the individual or from persons acting on the individual’s behalf. When it is possible and practical we will collect the information direct from the individual. When it is not practical or reasonable to do so we will collect the information from a third party. The third party could be an authorised representative (such as a broker, agent, accountant or lawyer), another financial institution, a referee, an employer or a government body. When the individual is a debtor or an associate we may obtain the information from the client. An entity included in the definition of we can disclose personal information to any other entity included in the definition of we and those other entities can collect it.

The credit eligibility information is obtained from a credit reporting body.

How we hold credit information and credit eligibility information

We take all reasonable steps to ensure that an individual’s personal information which we hold is protected from misuse, interference or loss and from unauthorised access, modification or disclosure.

We do this by having physical, electronic and procedural safeguards which protect the personal information we hold. For example, the personal information is stored in secure office premises or in secure archiving facilities and logins and passwords are required to access electronic databases. Our staff are required to maintain the confidentiality of personal information and access to personal information is restricted to persons who require access to perform their duties.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose credit information and credit eligibility information on individuals for purposes permitted by law which are reasonably necessary for our business activities. Those purposes include:

if the individual is a client, to determine if we should provide a facility which includes the provision of commercial credit to the individual and, if we decide to provide it, to assist in the provision of the facility. This includes the assessment of the application, determining whether we will accept an offer to purchase an account owed by a debtor, managing the account which the client has with us, recovering money and dealing with security the individual gives;
if the individual is a guarantor, to determine whether we should accept a guarantee from the individual and, if the guarantee is given, to deal with or enforce our rights under the guarantee and any security which may be given to secure it;
if the individual is a debtor, to assess and verify the account which the client offers to sell to us or in which the client gives us a security interest, to collect the account and to enforce the account and any security which may be given to secure payment of the account;
if the individual is an associate of the client, to determine if we should provide a facility which includes the provision of commercial credit to the client and to assist in the provision of that facility;
if the individual is an associate of the debtor, to assist us to verify the account owed by the debtor and to collect and enforce the account. For example, we may record the name and office phone number of a person in the debtor’s accounts payable department and telephone that person to verify the account owed by the debtor;
to assist in the management and enforcement of the facilities we provide, for data analysis and internal management;
to provide information to credit reporting bodies to the extent this is permitted by the Privacy Act 1988;
to undertake securitisation activities, raise funding, assign debts and other rights, enter into insurance arrangements (for example insurance policies for debts) and provide information to and obtain information from insurers (including under policies which are taken out by us, which are assigned to us or under which we are the loss payee);
to deal with complaints and legal proceedings;
to meet our legal and regulatory requirements; and
to assist other credit providers by giving personal information to them in accordance with an authorisation which the individual has provided to them or us.

We do not usually derive any CP derived information from credit reporting information disclosed to us by a credit reporting body.

We collect, hold, use and disclose personal information which is not credit information or credit eligibility information so that we can manage and administer the facilities which we provide.

To provide our facilities in the most cost effective and efficient way we may decide to utilise the services of others. If this requires that we disclose personal information we will require those persons to respect your right of privacy.

Personal information may also be used or disclosed to tell an individual about products or services that may be of interest to that individual. If the individual does not want his or her personal information used for these direct marketing purposes the individual should tell us. He or she can “opt-out” of direct marketing by sending an e-mail to [email protected] or by writing to us at:

Privacy Contact Officer
Fifo Capital Australia Pty Ltd
Level 16, 390 St Kilda Road
MELBOURNE VIC 3004

One entity included in the definition of we may provide personal information to another person included in the definition of we and that recipient may, in turn, collect, hold, use and disclose that personal information as outlined in this privacy policy. For example, one of those entities (or two or more of those entities) may provide a facility to the client and receive offers from the client to purchase an account owed by a debtor. Other entities included in the definition of we may assist by assessing the client’s application for a facility, assessing the guarantor’s offer of a guarantee, assessing the account which is offered for sale and assisting in the administration of the facility and in the enforcement of the facility and any supporting guarantee or security.

How an individual may access personal information

An individual may access personal information (including credit eligibility information) about the individual which we hold. The individual can obtain that access by contacting our privacy contact officer as follows:

Telephone: 1300 852 556
E-mail: [email protected]
Mail: Privacy Contact Officer
Fifo Capital Australia Pty Ltd
Level 16,
390 St Kilda Road
MELBOURNE VIC 3004

We will need to verify the individual’s identity before giving access. We will usually provide the requested personal information within 30 days of receiving the request. There is no charge to make a request but we may levy an administration fee for providing access.

If there is a reason why we do not make the requested personal information available we will provide our reason in writing.

How an individual may seek the correction of personal information

If an individual considers that any personal information which we hold about the individual is incorrect in any way the individual may ask us to correct that personal information. To seek the correction please contact our Privacy Contact Officer on the telephone number or at the e-mail or postal address above.
In certain situations we may decide not to agree to a request to correct personal information. We will tell you in writing why we have not agreed to the correction request.

How an individual may complain and how we will deal with the complaint

We have an internal dispute resolution system that covers complaints. That system complies with ISO 10002-2006 Customer Satisfaction – Guidelines for Complaints Handling in Organisations: sections 4, 5.1, 6.4, 8.1 and 8.2. If an individual considers that we have failed to comply with Division 3 of Part IIIA of the Privacy Act 1988, the Credit Reporting Privacy Code or the Australian Privacy Principles he or she should contact our Privacy Contact Officer on the telephone number or at the email or postal address above. We will then follow our internal dispute resolution system. We will acknowledge the complaint within 7 days. A decision will be made and advised within 30 days or a longer period as may be agreed with the individual.
If the individual is not satisfied with the decision he or she may make a complaint to the Office of the Australian Information Commissioner (the “OAIC”). The contact details for the OAIC are:

Telephone: 1300 363 992
Facsimile: (02) 9284 9666
Website: www.oaic.gov.au
Mail: The Office of the Australian Information Commissioner
GPO Box 2999
CANBERRA ACT 2601

Disclosure of personal information to overseas recipients

Generally we do not disclose personal information to overseas recipients or to persons that do not have an Australian link. However, we may do so. For example, if the debtor is located overseas we may need to send the client’s personal information overseas so that we can collect the debt. We may use service providers located overseas. The country where the overseas recipients of personal information are likely to be located is New Zealand and any other country where the debtor is located.

Definitions

In this privacy policy:

“associate” means a person who is or may become an officer or employee of the client, the guarantor or debtor;
“client” means a person (such as a company, sole trader or partnership) to whom we have provided a factoring, invoice discounting or other facility including the provision of commercial credit and includes a person who has applied for, or may apply for, a facility of that type;
“debtor” means a person who owes, or may owe, an account (also known as a book debt) which the client has sold to us or may sell to us or in which the client has granted, or may grant, a security interest to us;
“guarantor” means a person who has guaranteed, or may guarantee, the obligations which a client has or may have to us; and
“we”, “us” and “our” means all and any one or more of Fifo Capital Australia Pty Ltd (ACN 121 427 183) and a franchisee. A franchisee is any person who has entered into a franchise agreement with Fifo Capital Australia Pty Ltd. The franchisees change from time to time. If you would like to know the persons who are franchisees at any time and who could be relevant in relation to the collection, holding, use and disclosure of your personal information please contact the Privacy Contact Officer (the telephone number, e-mail address and postal address is in paragraph 7 above) and the names and contact details will be provided to you.

Words which are defined in the Privacy Act 1988 have the same meaning in this privacy policy.

Terms and Conditions

Fifo Capital understands time is critical when it comes to managing your cash flow – so our process is aimed to be as simple as possible.

A Fifo Capital facility approval typically takes around 24 hours to set-up and depending on the required information supplied by customers, transfer of funds can take place in as little as four hours.

The following covers the terms and conditions required for a four hour funds transfer to take place;

Fifo Capital will tell the proposed client if the application is successful to receive funding. We can accept or reject the application at our sole and absolute discretion. If we accept the application the cash flow finance services will be provided solely in accordance with the documents we agree with the proposed client.

Fifo Capital’s application consists of a number of forms, however, not limited to fully completed and signed; Application, Receivables Finance Facility Terms and Conditions, Guarantee, Offer to Sell, and Privacy Consent forms

To be eligible for a four hour funds transfer in relation to an approved application, the proposed customer must request or apply to Fifo Capital in writing before 12noon on the same business day. Such a request doesn’t guarantee the transfer will take place or funds cleared in the customer’s bank account within the four hour period.

Should a four hour funding transfer request be approved, such a transfer can only be facilitated on a business day. A transfer request is not available on public or bank holidays, or weekends.

Four hour funding transfers may incur a fee as detailed within the application.

Fifo Capital’s aligned banks or financial institutions have the right to reject a four hour funding transfer request. Fifo Capital and its aligned banks are not liable for any loss or damages resulting from a funding transfer request not taking place or funds being cleared within a four hour period.

Fifo Capital is a franchise business operation. Fifo Capital Australia Pty LTD is the master franchisee and is therefore not responsible for the actions or inactions of its franchisees in relation to any funds transfer timing.

Fifo Capital is not responsible for any loss or damages incurred or to be incurred by the would be or existing customer should a transfer not take place within or cleared funds not be received within a four hour period.

Fifo Capital reserves the right to reject previously approved applications without notice and/or consultation.

To find out more about the full terms and conditions relating to our 4 hour funds transfer please contact Fifo Capital on 1300 852 556

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Increase sales with payment terms for your customers.

Fifo Flexi-Pay

Fifo Flexi-Pay – 4 Simple Steps

Maximise your sales opportunities

Fifo Flexi-Pay Features

Get started or find out more

Fifo Capital- Backing Business Success?

One on One Expertise

24 to 48 Hour Turnaround

Partnering Your Bank

What our clients say

Subscribe to Headway Magazine

Mark Edwards – Fifo Capital Business Partner

Supporting your clients

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Fifo Capital Partners

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We’re an expert sounding board

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Expert solution solvers

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Privacy Policy

Melissa Lovf

Head of Credit Australia

Andrew Allen

Head of Operations Australia

Simon Suggett

Business Expansion, Australia

Garrick Wynne

Business Development Director NZ

Neil McMillan

Managing Director, Australia

Colin Chisholm

Managing Director NZ

Nigel Thomson

Founder and Head Thinker

Terms and Conditions

Increase sales with payment
terms for your customers.